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404 Not Found error was encountered while trying to use an ErrorDocument to handle the request

  • 2 replies
  • 20 have this problem
  • 2 views
  • Last reply by marmalade33

marmalade33
marmalade33
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When I try to go to my website, I get a blank screen and this message:

Method Not Implemented

GET to / not supported.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Can anyone help me fix this bug, please? Thanks!

When I try to go to my website, I get a blank screen and this message: Method Not Implemented GET to / not supported. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Can anyone help me fix this bug, please? Thanks!

Chosen solution

This issue can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Please update to the current Firefox 30 release.

  • Firefox > About

The Firefox version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

You can find the full version of the current Firefox 30.0 release in all languages and for all Operating Systems here:

Read this answer in context 👍 4

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

This issue can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Please update to the current Firefox 30 release.

  • Firefox > About

The Firefox version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

You can find the full version of the current Firefox 30.0 release in all languages and for all Operating Systems here:

Modified by cor-el

marmalade33
marmalade33 Question owner
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I did as you said and it worked magic! I didn't even have to restart Mozilla. Thank you so much for your help! :-)