This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot get Firefox to sync my bookmarks

  • 6 replies
  • 24 have this problem
  • 1 view
  • Last reply by smcc42

jpgreen3
jpgreen3
more options

I had to erase and reinstall OS X on my Mac. Then I downloaded the Firefox browser and logged in using the Firefox account I used prior to the erase/reinstall. But I cannot seem to sync and get my old bookmarks back. The sync buttom doesn't do anything except open up the "sync" tab.

I still have all my old Firefox bookmarks on my Android phone. So the bookmark information still exists. But can't get them back on my Mac browser

I had to erase and reinstall OS X on my Mac. Then I downloaded the Firefox browser and logged in using the Firefox account I used prior to the erase/reinstall. But I cannot seem to sync and get my old bookmarks back. The sync buttom doesn't do anything except open up the "sync" tab. I still have all my old Firefox bookmarks on my Android phone. So the bookmark information still exists. But can't get them back on my Mac browser

Chosen solution

That means that you are connected to the Sync server.

What does it show on the about:sync-progress page? You can open about: pages via the location bar.

Read this answer in context 👍 1

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What shows in the Sync tab?

Is that the Welcome to Sync screen with the "Get started" button?

jpgreen3
jpgreen3 Question owner
more options

hi cor-el,

the sync tab that opens up lists my "Firefox Account" with the option to manage or disconnect, then lists 6 types of items to check to sync (tabs, bookmarks, etc), and then has a cell for my "device name". but there is no button to perform a sync, and nothing seems to be happening...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That means that you are connected to the Sync server.

What does it show on the about:sync-progress page? You can open about: pages via the location bar.

jpgreen3
jpgreen3 Question owner
more options

on the "about:sync-progress" page it says "Setup Complete" and then "Your data is now being encrypted and uploaded in the background. You can close this tab and continue using Firefox. "

jpgreen3
jpgreen3 Question owner
more options

ok I got it to work. just set up a new email account. not sure what fixed it but its fixed! thanks cor-el

smcc42
smcc42
more options

I have installed and signed in to sync on both PC and Android tablet. My history has been synced but bookmarks have not come across to the tablet, although the appropriate box is ticked on both.

I tried entering about:sync-progress on both machines. "Setup Complete" appears on the PC but on the tablet I am told that the address isn't valid.

The sync tab that opens up lists my "Firefox Account" with no option to manage or disconnect.

How can I get round this?

Modified by smcc42