This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why dose firefox crash every time i open my aol mail?

  • 5 replies
  • 5 have this problem
  • 13 views
  • Last reply by FredMcD

rstew23654
rstew23654
more options

i use firefox for aol and when i sign into aol and open my mail firefox crashes

i use firefox for aol and when i sign into aol and open my mail firefox crashes

Modified by rstew23654

Chosen solution

okay, glad i could help you

Read this answer in context 👍 1

All Replies (5)

Romain
Romain
more options

Hi rstew23654, have you tried to reset firefox following this howto here ?

rstew23654
rstew23654 Question owner
more options

thank you ROMSDU81, it seems to be working. At least now i can read my mail.

Romain
Romain
more options

Chosen Solution

okay, glad i could help you

Dave Moore
Dave Moore
more options

I have reinstalled twice but my AOL still doesn't open..

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.