This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes together with Proxifier and Sophos Endpoint Protection 10

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by Alex

Alex
Alex
more options

Hello there other Firefox-Users,

Old information: A few hours ago, I tried to start Firefox and it crashed. Nothing very special but I tried it again. Tried the "Restart-Button" and also tried the "Stop-Button" several times and trying to open firefox again. It crashed every time. After that I used the option to recover all lost stuff. It didn't work, for whatever reason, I really don't know why. So, back to factory-settings I tried to sync at least my bookmarks, addons and themes. Which just says at the Bottom of the Browser: "Sync - Error during Synchronisation: Unknown Error. Sync will try this again" There's a button for "Synchronise now" tried it several times, disconnected, reconected. No solution.

The Bookmarks are all still on the "Sync-Server" because my Tablet AND my Phone synchronises perfectly.

Error (on German): http://i.imgur.com/GwIo2dh.png Firefox Version: 32.0 OS: Windows 8.1 Installed Plugins:

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Shockwave Flash 15.0 r0
  • Google Update
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • 5.1.30514.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • Unity Player 4.3.5f1
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

New Information: Earlier, Proxifier and Firefox worked together totally fine. After I installed Sophos Endpoint Protection 10, Firefox crashes instantly when Proxifier is activated. This is one of the Crash-Logs: http://pastebin.mozilla.org/6779212

Hello there other Firefox-Users, Old information: A few hours ago, I tried to start Firefox and it crashed. Nothing very special but I tried it again. Tried the "Restart-Button" and also tried the "Stop-Button" several times and trying to open firefox again. It crashed every time. After that I used the option to recover all lost stuff. It didn't work, for whatever reason, I really don't know why. So, back to factory-settings I tried to sync at least my bookmarks, addons and themes. Which just says at the Bottom of the Browser: "Sync - Error during Synchronisation: Unknown Error. Sync will try this again" There's a button for "Synchronise now" tried it several times, disconnected, reconected. No solution. The Bookmarks are all still on the "Sync-Server" because my Tablet AND my Phone synchronises perfectly. Error (on German): http://i.imgur.com/GwIo2dh.png Firefox Version: 32.0 OS: Windows 8.1 Installed Plugins: * The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. * Adobe PDF Plug-In For Firefox and Netscape 11.0.9 * Shockwave Flash 15.0 r0 * Google Update * Creative Cloud Desktop Plugin.v_2_0_0_0 * 5.1.30514.0 * Adobe Shockwave for Director Netscape plug-in, version 12.1 * Unity Player 4.3.5f1 * NPWLPG * The plug-in allows you to open and edit files using Microsoft Office applications * Office Authorization plug-in for NPAPI browsers New Information: Earlier, Proxifier and Firefox worked together totally fine. After I installed Sophos Endpoint Protection 10, Firefox crashes instantly when Proxifier is activated. This is one of the Crash-Logs: http://pastebin.mozilla.org/6779212

Modified by Alex

All Replies (5)

philipp
philipp
  • Moderator
more options

hi TheLexoPlexx, when you type about:sync-log into the address bar and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this would be very helpful in assessing the problem. thank you!

Alex
Alex Question owner
more options

So, I just found out, that my Problem is not only the Sync, it was. In that case. But the Main Problem is now: Since I installed Sophos Endpoint Protection 10 and I start Proxifier, I'm unable to start Firefox because it keeps on crashing. When I stop Proxifier, I'm able to start Firefox. This is a problem, earlier I used Proxifier and Firefox both together when I had no Sophos Endpoint Protection.

And NO. I don't use Profixier for Firefox, I know the Proxy-Settings in Firefox.

I guess I need to ask Proxifier Support, Sophos Support and this Support again. Can somebody please move this to the right Subforum?

@philipp this is the Sync-Log: http://pastebin.mozilla.org/6779193

philipp
philipp
  • Moderator
more options

hello, from the sync log you've provided it appears that you'll need to wait a little bit longer and don't quit the process until the first sync is done!

Alex
Alex Question owner
more options

Yes, so the Problem is not the Sync anymore. It works fine now. The original Problem is the compatibility between SEP10, Firefox and Proxifier

Alex
Alex Question owner
more options

So, I found a way to use everything completely without Proxifier. This solved the Problem