This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have been hacked and need to remove it as soon as possible

more options

an e-mail from fed ex international claimed tonot be able to deliver a package and directed us to the nearest office. my wife thinking it was hers went to the office only to find no such delivery

an e-mail from fed ex international claimed tonot be able to deliver a package and directed us to the nearest office. my wife thinking it was hers went to the office only to find no such delivery

All Replies (1)

more options

Our malware support article lists some specialized forums that can walk you through the process of cleaning up the system, if something got installed.

Troubleshoot Firefox issues caused by malware

(Note that attachments designed to exploit Adobe Reader and Windows may not be harmful in other viewers or on other operating systems. But there's no way to be sure without scanning.)