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The 'whatsnew' page keeps showing up on every startup

  • 4 replies
  • 14 have this problem
  • 1 view
  • Last reply by effgo

effgo
effgo
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Since my Firefox updated itself to 33.1 I keep getting the the same over and over every time I launch Firefox: - no forget button on startup - this page shows up https://www.mozilla.org/en-US/firefox/33.1/whatsnew/?oldversion=33.0.3

Win 7 x64

Tried: 1. Clean session with no addons. 2. Deleting all *update* folders and all *update*.xml files related to Firefox. 3. Updating manually after restart. 4. Launching as an administrator. In this order.

https://support.mozilla.org/en-US/kb/Updates%20reported%20when%20running%20newest%20version

Since my Firefox updated itself to 33.1 I keep getting the the same over and over every time I launch Firefox: - no forget button on startup - this page shows up https://www.mozilla.org/en-US/firefox/33.1/whatsnew/?oldversion=33.0.3 Win 7 x64 Tried: 1. Clean session with no addons. 2. Deleting all *update* folders and all *update*.xml files related to Firefox. 3. Updating manually after restart. 4. Launching as an administrator. In this order. https://support.mozilla.org/en-US/kb/Updates%20reported%20when%20running%20newest%20version

Chosen solution

you didn't damage anything unless you created the user.js file manually yourself in the past - your changes from about:config are saved elsewhere (in prefs.js). the user.js file is often used by adware to overwrite your custom user settings...

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All Replies (4)

philipp
philipp
  • Moderator
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hello, you have a user.js file in your profile folder which might cause problems by prohibiting that certain preferences are saved across browser sessions. please go to the firefox menu ≡ > help ? > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete the file named user.js and relaunch the browser.

How to fix preferences that won't save

effgo
effgo Question owner
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This did the trick, but didn't I just damage something? For example, did it delete my custom about:config entries I altered through about:config. Any known side effects of this potential solution?

philipp
philipp
  • Moderator
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Chosen Solution

you didn't damage anything unless you created the user.js file manually yourself in the past - your changes from about:config are saved elsewhere (in prefs.js). the user.js file is often used by adware to overwrite your custom user settings...

effgo
effgo Question owner
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That could be one thing only. The IObit set of crapware installed along some of their valuable software.