This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 34.0.5 crashes regularly since it was upgraded.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

roy_muermann
roy_muermann
more options

FF worked fine until the 34.0.5 upgrade. Now it crashes regularly. Here are the crash reports. Any chance of a patch soon?

bp-804f9040-207f-4039-94fe-4facd2141222 12/22/2014 8:05 AM c6626c36-bee9-475d-a316-11ed705231b4 12/22/2014 8:05 AM bba8368c-8e1b-424b-a0df-22361e426273 12/22/2014 8:05 AM 0f432970-7b32-4b2f-90cd-5871767afab2 12/21/2014 10:17 AM 87544c1f-a982-4523-a2b8-501d1ce5602f 12/21/2014 10:17 AM d9020041-9c4a-4d30-b00e-51ef946a0c67 12/20/2014 2:27 PM 7df51ee5-74a8-44f4-a731-1ef959817174 12/20/2014 2:27 PM 0c83b6a3-12cd-4510-bb02-45ca70ef7fe9 12/20/2014 2:26 PM aa93f400-cdf0-4b8f-bb75-ec4d57aca0da 12/19/2014 11:11 AM f8a4c497-8a07-490d-b943-bd06eff14ebe 12/19/2014 11:04 AM 078927fe-566a-4d02-b5ee-5ca006929370 12/19/2014 11:04 AM 4fedb154-06e9-4749-b5df-e12cf17f1a29 12/19/2014 9:11 AM 36c565bd-f2fb-4d37-a2dd-3c5dcf52d641 12/19/2014 9:11 AM 06ab3aed-410b-4177-80b1-9dbc48aad0ef 12/18/2014 2:48 PM 9121824e-3207-47e5-84f5-b3720991c9db 12/18/2014 2:48 PM

FF worked fine until the 34.0.5 upgrade. Now it crashes regularly. Here are the crash reports. Any chance of a patch soon? bp-804f9040-207f-4039-94fe-4facd2141222 12/22/2014 8:05 AM c6626c36-bee9-475d-a316-11ed705231b4 12/22/2014 8:05 AM bba8368c-8e1b-424b-a0df-22361e426273 12/22/2014 8:05 AM 0f432970-7b32-4b2f-90cd-5871767afab2 12/21/2014 10:17 AM 87544c1f-a982-4523-a2b8-501d1ce5602f 12/21/2014 10:17 AM d9020041-9c4a-4d30-b00e-51ef946a0c67 12/20/2014 2:27 PM 7df51ee5-74a8-44f4-a731-1ef959817174 12/20/2014 2:27 PM 0c83b6a3-12cd-4510-bb02-45ca70ef7fe9 12/20/2014 2:26 PM aa93f400-cdf0-4b8f-bb75-ec4d57aca0da 12/19/2014 11:11 AM f8a4c497-8a07-490d-b943-bd06eff14ebe 12/19/2014 11:04 AM 078927fe-566a-4d02-b5ee-5ca006929370 12/19/2014 11:04 AM 4fedb154-06e9-4749-b5df-e12cf17f1a29 12/19/2014 9:11 AM 36c565bd-f2fb-4d37-a2dd-3c5dcf52d641 12/19/2014 9:11 AM 06ab3aed-410b-4177-80b1-9dbc48aad0ef 12/18/2014 2:48 PM 9121824e-3207-47e5-84f5-b3720991c9db 12/18/2014 2:48 PM

All Replies (2)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

The crash report flagged these programs;

ntdll.dll = Microsoft

NPSWF32_16_0_0_235.dll = Adobe Flash Player

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: