This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Encrypted passwords not migrated on update

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

I recently upgraded to firefox 34 (on Ubuntu 14.04) and I no longer have my stored passwords.

After some searching I found a suggestion to delete the logins.json, reset signon.importedFromSqlite, and restart Firefox. I tried this, but it didn't work. (I also saw several suggestions to remove the "Remember passwords" extension, but it is not installed.)

However, if I open the logins.json (I kept a backup), I can see it contains all my encrypted logins. On my security settings, though, the "Saved Passwords" dialog shows no passwords, and "Use a master password" has become unchecked. If I try to eneable it I get an error, "Unable to change master password." How can I fix this without wiping my password database?

Thanks! Brad

I recently upgraded to firefox 34 (on Ubuntu 14.04) and I no longer have my stored passwords. After some searching I found a suggestion to delete the logins.json, reset signon.importedFromSqlite, and restart Firefox. I tried this, but it didn't work. (I also saw several suggestions to remove the "Remember passwords" extension, but it is not installed.) However, if I open the logins.json (I kept a backup), I can see it contains all my encrypted logins. On my security settings, though, the "Saved Passwords" dialog shows no passwords, and "Use a master password" has become unchecked. If I try to eneable it I get an error, "Unable to change master password." How can I fix this without wiping my password database? Thanks! Brad

All Replies (2)

more options

Hi Brad: It could be possible to copy the logins.json file into a new profile, however is the master password was used to encrypt the file you may want to turn off the master password with these instructions: Protect your Thunderbird passwords with a Primary Password

Since you ran into an error doing this, see if this reset still works: http://kb.mozillazine.org/Master_password#Asked_for_a_master_p...

more options

You will need a copy of the key3.db file that matches the logins.json file to be able to decrypt the logins stored in the file.