Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can not login to ebay, all othere sites are ok. i can access with my ipad

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by guigs

sakim09
sakim09
more options

i have tried your last solution but it did not work


This issue can be caused by corrupted cookies or cookies that are blocked. 

   check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
   https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache": 

   Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems: 

   Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. 

   Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
   Do NOT click the Reset button on the Safe Mode start window

   https://support.mozilla.org/kb/Safe+Mode
   https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

when i log into ebay uk, i get the first screen when i click onto that i get this http://www.google.co.th/aclk?sa=L&ai=ChFXCZHnUVM31L43OuASjlYDoD720_ZYE_efsl2zYxIWaawgAEAFg_QXIAQGpAl69zF_Bt7k-qgQeT9AW0BxIaCCLUfmD_ZsFVarBeSZnpNCFWkfF7nz_gAevptURkAcDqAemvhs&sig=AOD64_3XnEsAFlmF-vwQmbnuQGmk3BVawA&rct=j&q=&ved=0CCMQ0Qw&adurl=http://rover.ebay.com/rover/1/710-94805-30667-0/2%3Fmpre%3Dhttp%253A%252F%252Fwww.ebay.co.uk%252Fshoptheworld%26keyword%3Debay%2B%2527uk%2527%26crlp%3D28981330805_2793066%26MT_ID%3D1328%26geo_id%3D32251%26adpos%3D1t1%26device%3Dc

and that is it, i need ebay as i sell from there

hope you can help

sakim09

i have tried your last solution but it did not work This issue can be caused by corrupted cookies or cookies that are blocked. check the permissions on the about:permissions page and in "Tools > Page Info > Permissions" https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance Do NOT click the Reset button on the Safe Mode start window https://support.mozilla.org/kb/Safe+Mode https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes when i log into ebay uk, i get the first screen when i click onto that i get this http://www.google.co.th/aclk?sa=L&ai=ChFXCZHnUVM31L43OuASjlYDoD720_ZYE_efsl2zYxIWaawgAEAFg_QXIAQGpAl69zF_Bt7k-qgQeT9AW0BxIaCCLUfmD_ZsFVarBeSZnpNCFWkfF7nz_gAevptURkAcDqAemvhs&sig=AOD64_3XnEsAFlmF-vwQmbnuQGmk3BVawA&rct=j&q=&ved=0CCMQ0Qw&adurl=http://rover.ebay.com/rover/1/710-94805-30667-0/2%3Fmpre%3Dhttp%253A%252F%252Fwww.ebay.co.uk%252Fshoptheworld%26keyword%3Debay%2B%2527uk%2527%26crlp%3D28981330805_2793066%26MT_ID%3D1328%26geo_id%3D32251%26adpos%3D1t1%26device%3Dc and that is it, i need ebay as i sell from there hope you can help sakim09

Chosen solution

Is it possible that the remembered login from last time has a corrupt cookie?

Please remove all cookies from the site in Firefox and see if you can login after restarting Firefox

Read this answer in context 👍 0

All Replies (1)

guigs
guigs
more options

Chosen Solution

Is it possible that the remembered login from last time has a corrupt cookie?

Please remove all cookies from the site in Firefox and see if you can login after restarting Firefox