This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird randomly and irretrievalby deletes every message in a folder

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by finitarry

more options

I'm running Mac OS X 10.9.5 and Thunderbird 31.5.0. This has happened to me twice over the past couple of months.

Once, I was trying to move all of my 10,000 messages from 2014 to my 2014 archive folder (which I do at the end of each year to clear out my inbox, sent, and trash folders) and Thunderbird randomly and irretrievably deleted EVERY message in the archive folder. All my messages for an entire year were gone. I tried repairing under preferences, tried manually deleting the .msf file, nothing worked.

Then, two months later, it happened again, this time to my INBOX. I was working in Thunderbird in my Inbox and then the program froze for a moment and when it returned to life, all 40+ messages in my INBOX were gone. All my messages for an entire year were gone. I tried repairing under preferences, tried manually deleting the .msf file, nothing worked.

This is obviously extremely disconcerting because it's wiping out very important work emails and I have no idea when it is going to happen. Please help.

I'm running Mac OS X 10.9.5 and Thunderbird 31.5.0. This has happened to me twice over the past couple of months. Once, I was trying to move all of my 10,000 messages from 2014 to my 2014 archive folder (which I do at the end of each year to clear out my inbox, sent, and trash folders) and Thunderbird randomly and irretrievably deleted EVERY message in the archive folder. All my messages for an entire year were gone. I tried repairing under preferences, tried manually deleting the .msf file, nothing worked. Then, two months later, it happened again, this time to my INBOX. I was working in Thunderbird in my Inbox and then the program froze for a moment and when it returned to life, all 40+ messages in my INBOX were gone. All my messages for an entire year were gone. I tried repairing under preferences, tried manually deleting the .msf file, nothing worked. This is obviously extremely disconcerting because it's wiping out very important work emails and I have no idea when it is going to happen. Please help.

All Replies (3)

more options

s this an IMAP or POP mail account?

more options

POP mail account: mail.networksolutions.com

more options

How often do you compact your folders? You should do that frequently. Also, do not use the inbox for permanent storage. See this page: http://kb.mozillazine.org/Keep_it_working_-_Thunderbird