We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Blank Screen

  • 3 replies
  • 3 have this problem
  • 9 views
  • Last reply by guigs

more options

So I have a quite annoying issue with Firefox app for my Android device. I'm using Galaxy Note 3. Now to explain the problem:

Sometimes when I open the browser and type address in the search bar, instead of loading the site, all I see is a blank screen. Happens with all sites. Even such ones like google.com or youtube.com Not sure if this is related to clearing things in the privacy section or whatever.

To resolve this, I have to close and re-open the browser. Any similar cases like this? I am using Firefox 36.0.4

So I have a quite annoying issue with Firefox app for my Android device. I'm using Galaxy Note 3. Now to explain the problem: Sometimes when I open the browser and type address in the search bar, instead of loading the site, all I see is a blank screen. Happens with all sites. Even such ones like google.com or youtube.com Not sure if this is related to clearing things in the privacy section or whatever. To resolve this, I have to close and re-open the browser. Any similar cases like this? I am using Firefox 36.0.4

All Replies (3)

more options

Only when the connection timed out, does this happen consistently on different networks? Also what site is this happening in and do you accept cookies?

more options

I'm only using my home network. I have set to accept cookies but it happens on all of the sites. Rarely, but it does happen.

Like when it loads the page, it's just a white screen with no pictures or text.

more options

Have you turned off the suggestion option on the search settings in: Settings > Customize > Search > "Show search suggestions"