This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't open a PDF file stored in dropbox or log in from Firefox. I've tested in Chrome so the files are there.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by guigs

jvknight
jvknight
more options

I'm creating a funnel for a client and have uploaded a PDF file to her dropbox account. When I test the process in Firefox, I can't log in to her dropbox nor will the PDF file display when I test it from Firefox.

When I switch to Chrome, I can both open her dropbox account without issue and open the individual PDF file without issue. Since I have no idea what browser her prospects are using, I'm doing some testing.

If you need more info to troubleshoot, please let me know! I'm happy to provide whatever I can.

Note: I can't log in to ANY dropbox account from firefox (including my own or those of other clients I work with).

Laugh lots, Love more! MamaRed

I'm creating a funnel for a client and have uploaded a PDF file to her dropbox account. When I test the process in Firefox, I can't log in to her dropbox nor will the PDF file display when I test it from Firefox. When I switch to Chrome, I can both open her dropbox account without issue and open the individual PDF file without issue. Since I have no idea what browser her prospects are using, I'm doing some testing. If you need more info to troubleshoot, please let me know! I'm happy to provide whatever I can. Note: I can't log in to ANY dropbox account from firefox (including my own or those of other clients I work with). Laugh lots, Love more! MamaRed

All Replies (1)

guigs
guigs
more options

For Firefox users, there might be a built in pdf viewer, or a preferred viewer that handles pdf files.

I am not having any trouble logging in, so lets try this: