Firefox crashes
Today Firefox just started crashing, repeatedly, maybe every 10 minutes (even crashed during my first attempt at submitting this request). Updated plugins to latest version but to no effect. Also crashes in safe mode
Here are a couple of the crash report IDs bp-7384e334-e7c4-457a-bb4d-5f4432150427 bp-a9a493b8-a24c-4f5d-9a5a-089f42150427
Any help much appreciated
JM
Chosen solution
The crash report flagged these programs;
lpxpcom.dll = # LastPass
Rooksbas.DLL = Windows
rapportutil.dll = Rapport@ Trusteer Ltd
RapportTanzan370.dll = Rapport
msiltcfg.dll = Windows Installer - Unicode
dui70.dll = Windows
gdiplus.dll = Microsoft GDI+
dnsapi.dll = DNS Client = Windows
winmm.dll = Windows Multimedia
mswsock.dll = Microsoft
combase.dll = Microsoft
rpcrt4.dll = Windows; Remote Procedure Call Runtime
RapportGP.dll = Rapport
Also, your memory is running high;
Total Virtual Memory 4294836224
Available Virtual Memory 3418894336
System Memory Use Percentage 83
Available Page File 3110375424
Available Physical Memory 705232896
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Check your Rapport programs for updates.
Do the same with LastPass. If there is still a problem, disable LastPass.
Read this answer in context 👍 0All Replies (4)
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
Chosen Solution
The crash report flagged these programs;
lpxpcom.dll = # LastPass
Rooksbas.DLL = Windows
rapportutil.dll = Rapport@ Trusteer Ltd
RapportTanzan370.dll = Rapport
msiltcfg.dll = Windows Installer - Unicode
dui70.dll = Windows
gdiplus.dll = Microsoft GDI+
dnsapi.dll = DNS Client = Windows
winmm.dll = Windows Multimedia
mswsock.dll = Microsoft
combase.dll = Microsoft
rpcrt4.dll = Windows; Remote Procedure Call Runtime
RapportGP.dll = Rapport
Also, your memory is running high;
Total Virtual Memory 4294836224
Available Virtual Memory 3418894336
System Memory Use Percentage 83
Available Page File 3110375424
Available Physical Memory 705232896
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Check your Rapport programs for updates.
Do the same with LastPass. If there is still a problem, disable LastPass.
Hello,
It is a crash signature with "Messagepump", please disable Trusteer (Trusteerraport) and check if the issue persist, otherwise remove Trusteer and check it again.
thank you
The problem seems to have been Rapport Trusteer. Uninstalled and crashing has stopped. Am now going to install the latest version, fingers crossed it won't case more crashing...