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Unable to send email

  • 4 replies
  • 8 have this problem
  • 2 views
  • Last reply by cor-el

garyket
garyket
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My Yahoo email was working fine until a week ago. Now every email I try to send or reply to I get a message " Unable to send.message. If you are sending a link, try adding some text to it. This helps us to fight spam" This happens even when I'm not sending a link!

I try adding more and more text, no results. My email is fine in Explorer and Chrome. Spent time with Yahoo support, diagnostics, they say not their problem.

Cleared the cache, no results.

My Yahoo email was working fine until a week ago. Now every email I try to send or reply to I get a message " Unable to send.message. If you are sending a link, try adding some text to it. This helps us to fight spam" This happens even when I'm not sending a link! I try adding more and more text, no results. My email is fine in Explorer and Chrome. Spent time with Yahoo support, diagnostics, they say not their problem. Cleared the cache, no results.

Chosen solution

Please first make sure that the plugins and extensions are up to date and do not have any duplicate versions, this can cause security issues.

Next also clear the cookies from Yahoo to refresh the login:

  • Right click on any Yahoo page and select "View Page Info"
  • Next click on the Security Tab and click "View Cookies" and at the bottom of the new window select "Remove All"

If clearing the cookies does not resolve this please also contact your email provider for troubleshooting tips.

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All Replies (4)

guigs
guigs
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Chosen Solution

Please first make sure that the plugins and extensions are up to date and do not have any duplicate versions, this can cause security issues.

Next also clear the cookies from Yahoo to refresh the login:

  • Right click on any Yahoo page and select "View Page Info"
  • Next click on the Security Tab and click "View Cookies" and at the bottom of the new window select "Remove All"

If clearing the cookies does not resolve this please also contact your email provider for troubleshooting tips.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 13.0 r0
  2. Shockwave Flash 17.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
garyket
garyket Question owner
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Cor-el, if you can tell me how to delete the flashplayer 13.0 ? I upgrade Adobe Flash and I get flashplayer 17, which I already have , but that flashplyer 13 shows up again and again when I check the extensions. This has happened several times, Thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The about:plugins page should show the file path of the Flash 13 plugin, so you can only remove this version

See also this about uninstalling Flash players:

Note that this will remove all installed Flash players.