This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't reinstall after factory reset

  • 1 reply
  • 2 have this problem
  • 17 views
  • Last reply by bubbas4570

Crashman_123
Crashman_123
more options

I recently had to factory reset my phone, meaning ALL data on the phone was supposedly deleted, yet when I try to reinstall Firefox it says it's ALREADY installed and won't let me proceed. WHY is this happening, and is there a way to solve it? Eg, can I DOWNLOAD the installer to my phone for installation?

I recently had to factory reset my phone, meaning ALL data on the phone was supposedly deleted, yet when I try to reinstall Firefox it says it's ALREADY installed and won't let me proceed. WHY is this happening, and is there a way to solve it? Eg, can I DOWNLOAD the installer to my phone for installation?

All Replies (1)

bubbas4570
bubbas4570
more options

Have you tried to update the app on your phone? I recently purchased a new phone, and what I needed to do was update all the apps from Google play onto my phone. The play site just treated my phone like it needed to be updated. Hope this helped.