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keep trying to install latest version of firefox, looks like it has installed but on checking find it hasn't (Mac)

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

GlosRover
GlosRover
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On loading Firefox - advised to update to latest version 39, current one is 35.0.1. Downloads OK. Appears to install, move to Applications as instructed - replacing existing copy. Relauch and I find I am still using version 35.0.1. Running on Mac with OS X version 10.9.5

On loading Firefox - advised to update to latest version 39, current one is 35.0.1. Downloads OK. Appears to install, move to Applications as instructed - replacing existing copy. Relauch and I find I am still using version 35.0.1. Running on Mac with OS X version 10.9.5

All Replies (3)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/update-firefox-latest-version 39

GlosRover
GlosRover Question owner
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these are the instructions that i followed originally - they did not resolve the issue.

FredMcD
FredMcD
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Something may be blocking the install.

Start your Computer in safe mode with networking.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Then run the installer.

I've called the big guys to help you. Good luck.