Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm no longer showing a notifiction that allow me to block or approve remote content in individual emails. I'd like to restore receiving this function. How?

  • 1 reply
  • 3 have this problem
  • 22 views
  • Last reply by Toad-Hall

more options

This "menu" was showing up automatically. It has stopped showing. I want to restore it. (Also, why did it stop showing? One thought, I recently changed my setting re. accepting cookies. Now I'm asked each time whether I allow or deny them. Could this have anything to do with the remote content menu stopping...?)

It looked like this:

Edit remote content preferences allow remote content for xxx@xxx always allow remote content from xxx@xxx etc.

This "menu" was showing up automatically. It has stopped showing. I want to restore it. (Also, why did it stop showing? One thought, I recently changed my setting re. accepting cookies. Now I'm asked each time whether I allow or deny them. Could this have anything to do with the remote content menu stopping...?) It looked like this: Edit remote content preferences allow remote content for xxx@xxx always allow remote content from xxx@xxx etc.

Chosen solution

The current version should display the following for a message that has remote content.

'To protect your privacy, Thunderbird has blocked remote content in this message'. There will also be an 'Options' button next to that message. click on 'Options' button to get a drop down menu.

  • 'Show remote content in this message'
  • 'Edit remote content options..'
  • 'Allow remote content for email address'


If Thunderbird seems to be always allowing remote content, check settings: Tools > Options > Privacy or Menu icon > Options > Options > Privacy

Under 'Mail content' Do not select the check box 'Allow remote content in messages'. It should not be selected by default. To check any exceptions you may have already set up, click on the 'Exceptions' button immediately to the right

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

The current version should display the following for a message that has remote content.

'To protect your privacy, Thunderbird has blocked remote content in this message'. There will also be an 'Options' button next to that message. click on 'Options' button to get a drop down menu.

  • 'Show remote content in this message'
  • 'Edit remote content options..'
  • 'Allow remote content for email address'


If Thunderbird seems to be always allowing remote content, check settings: Tools > Options > Privacy or Menu icon > Options > Options > Privacy

Under 'Mail content' Do not select the check box 'Allow remote content in messages'. It should not be selected by default. To check any exceptions you may have already set up, click on the 'Exceptions' button immediately to the right