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Firefox 38.2.0 can't access a https website， but IE11 can.

  • 2 replies
  • 9 have this problem
  • 5 views
  • Last reply by EELMIK

EELMIK
EELMIK
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The website to access is https://i.sf-express.com/cn/sc/login.html.

IE11 can access it.

Firefox 38.2.0 can't access it in both normal and safe mode(all add-on disabled).

Firefox reports error: Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

The website to access is https://i.sf-express.com/cn/sc/login.html. IE11 can access it. Firefox 38.2.0 can't access it in both normal and safe mode(all add-on disabled). Firefox reports error: Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Chosen solution

No problems here with the Firefox 38.2.0 ESR build.

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

You can use this button to go to the current Firefox profile folder:

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

No problems here with the Firefox 38.2.0 ESR build.

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

You can use this button to go to the current Firefox profile folder:

EELMIK
EELMIK Question owner
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Thank You cor-el.

It solved my problem.

cor-el said

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.