This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox crash when I close it?

more options

Since Windows 10 was installed, Firefox crashes each time I close it. Is a setting incorrect?

Since Windows 10 was installed, Firefox crashes each time I close it. Is a setting incorrect?

All Replies (2)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

If your crash reports indicate a shutdown hang, it may be helpful to close Firefox using the menu, that is, either

  • "3-bar" menu button > "power" button
  • (menu bar) File > Exit