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Thunderbird chat gui broken after update

  • 5 replies
  • 3 have this problem
  • 5 views
  • Last reply by bremenpl

bremenpl
bremenpl
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Hello there, I have recently update thunderbird to version 38.2.0. After the update the facebook chat that I have attached to Thunderbird stopped working (I havent changed any addons or anything). I have attached the chat view (when you try to start chat). There are only some small windows appearing and you cannot make them bigger dont know where to type either. I would really apreciate all help as I use this feature very often.

Hello there, I have recently update thunderbird to version 38.2.0. After the update the facebook chat that I have attached to Thunderbird stopped working (I havent changed any addons or anything). I have attached the chat view (when you try to start chat). There are only some small windows appearing and you cannot make them bigger dont know where to type either. I would really apreciate all help as I use this feature very often.

Chosen solution

I am having no issues with facebook chat, so I am guessing.

Try On the toolbar > options > advanced > General and disable hardware acceleration.

Any better?

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All Replies (5)

bremenpl
bremenpl Question owner
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I think the image havent been uploaded. Here it is.

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

I am having no issues with facebook chat, so I am guessing.

Try On the toolbar > options > advanced > General and disable hardware acceleration.

Any better?

bremenpl
bremenpl Question owner
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I had it off. I turned it ON now and restarted. Now the chat works. Thank you.

Matt
Matt
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  • Top 10 Contributor
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Ok... more information please.

Help menu > troubleshooting information. Scroll down to the graphics section and select all the graphics information and copy (ctrl+C) and paste it into a message here. Please also include the Application basics section.

I have just successfully petitioned for the graphic acceleration to default to Off because it was causing a support nightmare. You are the first to have a problem fixed by turning it on. I know hardware acceleration has been a real issue for the Firefox folk, but at some point I would like to work out what works and what does not.

bremenpl
bremenpl Question owner
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Informacje o aplikacji Nazwa Thunderbird Wersja 38.2.0 Identyfikator programu Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Folder profilu (dysk lokalny) Identyfikator kompilacji programu 20150813074416 Włączone wtyczki about:plugins Konfiguracja kompilacji about:buildconfig Zużycie pamięci about:memory


Grafika Opis adaptera NVIDIA NVS 4200M ID dostawcy 0x10de ID urządzenia 0x1056 RAM adaptera 512 Sterowniki adaptera nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Wersja sterownika 9.18.13.2762 Data sterownika 10-28-2013 Opis adaptera (GPU #2) Intel(R) HD Graphics 3000 ID dostawcy (GPU #2) 0x8086 ID urządzenia (GPU #2) 0x0126 RAM adaptera (GPU #2) Unknown Sterowniki adaptera (GPU #2) igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Wersja sterownika (GPU #2) 9.17.10.3040 Data sterownika (GPU #2) 2-22-2013 Włączone Direct2D true Włączone DirectWrite true (6.2.9200.17461) Parametry ClearType Nie znaleziono parametrów ClearType Renderer WebGL false Okna ze sprzętowym przyspieszeniem grafiki 1/1 Direct3D 11 AzureCanvasBackend direct2d 1.1 AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d 1.1