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Logitech H800 Mic Not Working

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by guigs

blxbcline
blxbcline
more options

My Logitech H800 works perfectly in "other" browsers, but when I try to use it in Firefox (my preferred browser), the mic will not work. The speakers work fine.

Below is my browser report:

{ 

 "application": {
   "name": "Firefox",
   "version": "40.0.3",
   "buildID": "20150826023504",
   "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0",
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/40.0.3/Darwin/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind": true,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.frecency_experiment": 4,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20150826023504",
   "browser.sessionstore.restore_on_demand": false,
   "browser.startup.homepage_override.mstone": "40.0.3",
   "browser.startup.homepage": "http://www.google.com/",
   "browser.startup.homepage_override.buildID": "20150826023504",
   "dom.apps.reset-permissions": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "40.0.3",
   "media.webrtc.debug.aec_log_dir": "/tmp/",
   "media.webrtc.debug.log_file": "/tmp/WebRTC.log",
   "media.gmp-gmpopenh264.lastUpdate": 1432661093,
   "media.gmp-gmpopenh264.version": "1.4",
   "media.gmp-manager.lastCheck": 1442233400,
   "media.gmp-manager.buildID": "20150826023504",
   "network.cookie.prefsMigrated": true,
   "network.predictor.cleaned-up": true,
   "network.auth.allow-subresource-auth": 2,
   "places.history.expiration.transient_current_max_pages": 104858,
   "places.database.lastMaintenance": 1442234777,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.java": 2,
   "privacy.sanitize.migrateFx3Prefs": true,
   "privacy.donottrackheader.enabled": true,
   "storage.vacuum.last.places.sqlite": 1441382246,
   "storage.vacuum.last.index": 1
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "OpenGL",
   "windowLayerManagerRemote": true,
   "supportsHardwareH264": false,
   "adapterDescription": "",
   "adapterVendorID": "0x10de",
   "adapterDeviceID": "0x a29",
   "adapterRAM": "",
   "adapterDrivers": "",
   "driverVersion": "",
   "driverDate": "",
   "webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "none",
     "AzureContentBackend": "quartz"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.8",
     "version": "4.10.8"
   },
   "NSS": {
     "minVersion": "3.19.2 Basic ECC",
     "version": "3.19.2 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.19.2",
     "version": "3.19.2"
   },
   "NSSSSL": {
     "minVersion": "3.19.2 Basic ECC",
     "version": "3.19.2 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.19.2 Basic ECC",
     "version": "3.19.2 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "extensions": [
   {
     "name": "Snagit Autoscroll Helper",
     "version": "1.9.7.1-signed",
     "isActive": true,
     "id": "autoscrollhelper@techsmith.com"
   }
 ],
 "experiments": []

}

My Logitech H800 works perfectly in "other" browsers, but when I try to use it in Firefox (my preferred browser), the mic will not work. The speakers work fine. Below is my browser report: { "application": { "name": "Firefox", "version": "40.0.3", "buildID": "20150826023504", "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0", "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/40.0.3/Darwin/en-US/", "numTotalWindows": 1, "numRemoteWindows": 0, "remoteAutoStart": false }, "modifiedPreferences": { "accessibility.typeaheadfind": true, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.capacity": 358400, "browser.cache.disk.filesystem_reported": 1, "browser.cache.frecency_experiment": 4, "browser.download.importedFromSqlite": true, "browser.places.smartBookmarksVersion": 7, "browser.sessionstore.upgradeBackup.latestBuildID": "20150826023504", "browser.sessionstore.restore_on_demand": false, "browser.startup.homepage_override.mstone": "40.0.3", "browser.startup.homepage": "http://www.google.com/", "browser.startup.homepage_override.buildID": "20150826023504", "dom.apps.reset-permissions": true, "dom.mozApps.used": true, "extensions.lastAppVersion": "40.0.3", "media.webrtc.debug.aec_log_dir": "/tmp/", "media.webrtc.debug.log_file": "/tmp/WebRTC.log", "media.gmp-gmpopenh264.lastUpdate": 1432661093, "media.gmp-gmpopenh264.version": "1.4", "media.gmp-manager.lastCheck": 1442233400, "media.gmp-manager.buildID": "20150826023504", "network.cookie.prefsMigrated": true, "network.predictor.cleaned-up": true, "network.auth.allow-subresource-auth": 2, "places.history.expiration.transient_current_max_pages": 104858, "places.database.lastMaintenance": 1442234777, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "plugin.state.java": 2, "privacy.sanitize.migrateFx3Prefs": true, "privacy.donottrackheader.enabled": true, "storage.vacuum.last.places.sqlite": 1441382246, "storage.vacuum.last.index": 1 }, "lockedPreferences": {}, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "OpenGL", "windowLayerManagerRemote": true, "supportsHardwareH264": false, "adapterDescription": "", "adapterVendorID": "0x10de", "adapterDeviceID": "0x a29", "adapterRAM": "", "adapterDrivers": "", "driverVersion": "", "driverDate": "", "webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine", "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "quartz" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.8", "version": "4.10.8" }, "NSS": { "minVersion": "3.19.2 Basic ECC", "version": "3.19.2 Basic ECC" }, "NSSUTIL": { "minVersion": "3.19.2", "version": "3.19.2" }, "NSSSSL": { "minVersion": "3.19.2 Basic ECC", "version": "3.19.2 Basic ECC" }, "NSSSMIME": { "minVersion": "3.19.2 Basic ECC", "version": "3.19.2 Basic ECC" } }, "userJS": { "exists": false }, "crashes": { "submitted": [], "pending": 0 }, "extensions": [ { "name": "Snagit Autoscroll Helper", "version": "1.9.7.1-signed", "isActive": true, "id": "autoscrollhelper@techsmith.com" } ], "experiments": [] }

All Replies (1)

guigs
guigs
more options

If its also not working in other apps:p lease use these steps to troubleshoot that the microphone is selected in your operating system while the app is active. https://spreecast.zendesk.com/hc/en-u.../202491168-Microphone-Troubleshooting-Windows-or-Mac-OSX-in-depth Then please check to make sure that there are the correct permissions for the microphone in the Page Info: