This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Open Files instead of saving?

  • 3 replies
  • 12 have this problem
  • 75 views
  • Last reply by FredMcD

PATRICK.TRACKER
PATRICK.TRACKER
more options

When I used to click on a PDF file, it would automatically open in my default PDF viewer. Now it askes me to save even though I have set in preferences that PDF should be opened automatically with my PDF viewer.

Now I have to wait for it download, then click on it again. I do not want these files saved permanently, they should save to the %temp% directory and be automatically opened in the default program. Please tell me what I need to do to get this working again.

Thank you!

When I used to click on a PDF file, it would automatically open in my default PDF viewer. Now it askes me to save even though I have set in preferences that PDF should be opened automatically with my PDF viewer. Now I have to wait for it download, then click on it again. I do not want these files saved permanently, they should save to the %temp% directory and be automatically opened in the default program. Please tell me what I need to do to get this working again. Thank you!

Chosen solution

Check with the IP for the company.

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Type about:preferences#applications<enter> in the address bar. Use the search bar on the page. What is the setting?


https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

PATRICK.TRACKER
PATRICK.TRACKER Question owner
more options

Thank you For the tip. I have set it to "Use PDF-XChange Editor (default). Now files open in that program, however it still always asks me if I would like to save or open the file, even though I have selected "Do this automatically for files like this from now on". Note that from most websites, the PDF just open without asking if I want to save or open. It only asks from the back-end of my company's website. I can live with that, but it would be nice to hear some advice on how to fix this.

Thanks!

FredMcD
FredMcD
more options

Chosen Solution

Check with the IP for the company.