This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can no longer receive messages from server

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by christ1

Marc-Etienne
Marc-Etienne
more options

Thunderbird 38.3.0

Linux ubuntix 3.19.0-31-generic #36-Ubuntu SMP Wed Oct 7 15:03:41 UTC 2015 i686 i686 i686 GNU/Linux

I can no longer receive messages from server.

I can read them using OWA (Outlook Web Access)

Trace with: setenv NSPR_LOG_MODULES imap:5 setenv NSPR_LOG_FILE /tmp/imap.log

-1891636416[954af040]: ImapThreadMainLoop entering [this=980b6000] -1220143360[b72870c0]: 980b6000:mail.XXXXXXXXXX.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: entering -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL:imap://mvargena@mail.XXXXXXXXXX.com:993/select%3E%5EINBOX: = currentUrl -1891636416[954af040]: ReadNextLine [stream=964c65b0 nb=4294967295 needmore=0] -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 805a1fec -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:TellThreadToDie: close socket connection -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: (null) -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: aborting queued urls -1891636416[954af040]: ImapThreadMainLoop leaving [this=980b6000] -1626346688[85844dc0]: ImapThreadMainLoop entering [this=88d57000] -1220143360[b72870c0]: 88d57000:mail.XXXXXXXXXX.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: entering -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL:imap://mvargena@mail.XXXXXXXXXX.com:993/select%3E%5EINBOX: = currentUrl -1626346688[85844dc0]: ReadNextLine [stream=914da5b0 nb=0 needmore=1] -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 805a1fec -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:TellThreadToDie: close socket connection -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: (null) -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: aborting queued urls -1626346688[85844dc0]: ImapThreadMainLoop leaving [this=88d57000]

Thunderbird 38.3.0 Linux ubuntix 3.19.0-31-generic #36-Ubuntu SMP Wed Oct 7 15:03:41 UTC 2015 i686 i686 i686 GNU/Linux I can no longer receive messages from server. I can read them using OWA (Outlook Web Access) Trace with: setenv NSPR_LOG_MODULES imap:5 setenv NSPR_LOG_FILE /tmp/imap.log -1891636416[954af040]: ImapThreadMainLoop entering [this=980b6000] -1220143360[b72870c0]: 980b6000:mail.XXXXXXXXXX.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: entering -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL:imap://mvargena@mail.XXXXXXXXXX.com:993/select%3E%5EINBOX: = currentUrl -1891636416[954af040]: ReadNextLine [stream=964c65b0 nb=4294967295 needmore=0] -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 805a1fec -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:TellThreadToDie: close socket connection -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: (null) -1891636416[954af040]: 980b6000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: aborting queued urls -1891636416[954af040]: ImapThreadMainLoop leaving [this=980b6000] -1626346688[85844dc0]: ImapThreadMainLoop entering [this=88d57000] -1220143360[b72870c0]: 88d57000:mail.XXXXXXXXXX.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: entering -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL:imap://mvargena@mail.XXXXXXXXXX.com:993/select%3E%5EINBOX: = currentUrl -1626346688[85844dc0]: ReadNextLine [stream=914da5b0 nb=0 needmore=1] -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 805a1fec -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:TellThreadToDie: close socket connection -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:CreateNewLineFromSocket: (null) -1626346688[85844dc0]: 88d57000:mail.XXXXXXXXXX.com:NA:ProcessCurrentURL: aborting queued urls -1626346688[85844dc0]: ImapThreadMainLoop leaving [this=88d57000]

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/kb/cannot-receive-messages

Marc-Etienne
Marc-Etienne Question owner
more options

Hi,

I had read this page before.

I did not change my configuration.

Probably there was an update on the Outlook server.

What info do you need to be able to help me?

Best regards.

christ1
christ1
  • Top 25 Contributor
more options

Do you get any error message?

Anything suspicious in the error console? Ctrl-Shift-J