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My e-mail account has a padlock over the envelope and when I try to get new messages it will not let me. How do I sort this?

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  • Last reply by Zenos

seahawk91s
seahawk91s
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The account on Thunderbird for my e-mail address will not let me update my in box. When I go to 'New Messages' there is a padlock over the envelope and I do not get any new messages. How do I sort this to allow mw to be able to receive my massages?

The account on Thunderbird for my e-mail address will not let me update my in box. When I go to 'New Messages' there is a padlock over the envelope and I do not get any new messages. How do I sort this to allow mw to be able to receive my massages?

Chosen solution

The padlock simply means it is an account that uses a secure connection. It is unlikely to have any relevance to your inability to get messages. Who is the account provider?

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Zenos
Zenos
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Chosen Solution

The padlock simply means it is an account that uses a secure connection. It is unlikely to have any relevance to your inability to get messages. Who is the account provider?