This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

while trying to open "hotstar" its showing "connection not secure" , i have already updated plugins,tried disabling extensions,cleared cookies,reinstalled

  • 2 replies
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

motakif
motakif
more options

https://support.mozilla.orghttps://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems/en-US/kb/troubleshoohttps://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_test-for-faulty-extensionst-and-diagnose-firhttps://support.mozilla.org/en-US/kb/secure-connection-failed-error-message?redirectlocale=en-US&redirectslug=Secure+Connection+Failedefox-problems#w_check-your-hard-drive-and-ram-for-errors

https://support.mozilla.orghttps://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems/en-US/kb/troubleshoohttps://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_test-for-faulty-extensionst-and-diagnose-firhttps://support.mozilla.org/en-US/kb/secure-connection-failed-error-message?redirectlocale=en-US&redirectslug=Secure+Connection+Failedefox-problems#w_check-your-hard-drive-and-ram-for-errors

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

What is the address of the site where you get the error?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.