Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem installing Firefox

  • 2 replies
  • 3 have this problem
  • 17 views
  • Last reply by sheiler1

fwlun
fwlun
more options

I tried to re-install Firefox after removing old version and then download the new installer. After clicking on the installer, all I have is an animated bar below which states "Downloading Firefox..." This continued for hour with no progress at all. I tried various ways to download the installer and still cannot get installation completed. This same system had been running very well with Firebox 42.0. When I received an update notice about 43.x, I tried to update it via the browser but failed. I thought something wrong with my browser so I uninstalled and tried to download the installer again. But all attempts failed. Anyone can help on this matter. I am running Windows 10 Pro with all latest updates.

I tried to re-install Firefox after removing old version and then download the new installer. After clicking on the installer, all I have is an animated bar below which states "Downloading Firefox..." This continued for hour with no progress at all. I tried various ways to download the installer and still cannot get installation completed. This same system had been running very well with Firebox 42.0. When I received an update notice about 43.x, I tried to update it via the browser but failed. I thought something wrong with my browser so I uninstalled and tried to download the installer again. But all attempts failed. Anyone can help on this matter. I am running Windows 10 Pro with all latest updates.

Chosen solution

Try the full off-line installer package from here: https://www.mozilla.org/en-US/firefox/all/

Read this answer in context 👍 2

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Try the full off-line installer package from here: https://www.mozilla.org/en-US/firefox/all/

sheiler1
sheiler1
more options

I have uninstalled and attempted reinstall several times in various ways - still no Firefox on my computer - it is a 64 bit Windows 7

I tried using Explorer and Google Chrome - no lluck

Modified by sheiler1