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Is there a version that accepts HIGH encryption technology? (Using Version 43.0.3)

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

therockczars
therockczars
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Web Browser Warning

WARNING: You are using an outdated and unsecure web browser. In order to view this website, please upgrade your web browser to the latest version that accepts HIGH encryption technology. - LADWP Web Team (http://www.ladwp.com/)

Web Browser Warning WARNING: You are using an outdated and unsecure web browser. In order to view this website, please upgrade your web browser to the latest version that accepts HIGH encryption technology. - LADWP Web Team (http://www.ladwp.com/)

All Replies (2)

christ1
christ1
  • Top 25 Contributor
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The site uses state of the art TLS encryption, which works well with Firefox. The term 'HIGH encryption technology' makes no sense though.

My best guess is the site does browser sniffing, and (for whatever reason) your browser sends a non-standard user agent string.

You can check your user agent string here: http://whatsmyuseragent.com

Copy it and paste it into your reply.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Works fine here with the current Firefox release.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check the certificate to see who is the issuer.

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.