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Why wont jpeg image files attach to an email in outlook mail when using firefox?

  • 2 replies
  • 3 have this problem
  • 9 views
  • Last reply by harv1963

harv1963
harv1963
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I am trying to send jpeg photo files to family but they won't attach to an email. (Outlook mail) I select "attach as a copy" and the title appears on the email with the rotating circular loading symbol but they fail to load.

Using Internet Explorer there are no issues and photos attach as expected.

Please advise

I am trying to send jpeg photo files to family but they won't attach to an email. (Outlook mail) I select "attach as a copy" and the title appears on the email with the rotating circular loading symbol but they fail to load. Using Internet Explorer there are no issues and photos attach as expected. Please advise

Chosen solution

Are you using Trusteer?

We have seen reports that Trusteer is causing issues with uploading files.

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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Chosen Solution

Are you using Trusteer?

We have seen reports that Trusteer is causing issues with uploading files.

harv1963
harv1963 Question owner
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Yes this solved the problem, many thanks.