We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My university's IM shows who's available in Chrome, but no longer in Firefox-any idea why?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Kyle K.

zeekoesteek
zeekoesteek
more options

Hi, I couldn't add a screen shot because the link on this page wasn't letting me add one. But my university help desk sorted me out with the following instructions: 1) Check and adjust the Global Storage settings a) Right-click anywhere in the Instant Messaging (LIS) window. b) Select Global Settings. c) Click the Storage tab. 

         d) Set it to "Allow sites to save information on this computer."
         e) Click "Delete All"
         f)  Leave the "Delete All Site Data and Settings" checkbox ticked.
         g) Click "Delete Data"
          h) Close the Flash Setting Manager window

Following these instructions fixed me issue.

Hi, I couldn't add a screen shot because the link on this page wasn't letting me add one. But my university help desk sorted me out with the following instructions: 1) Check and adjust the Global Storage settings a) Right-click anywhere in the Instant Messaging (LIS) window. b) Select Global Settings. c) Click the Storage tab. d) Set it to "Allow sites to save information on this computer." e) Click "Delete All" f) Leave the "Delete All Site Data and Settings" checkbox ticked. g) Click "Delete Data" h) Close the Flash Setting Manager window Following these instructions fixed me issue.

All Replies (1)

Kyle K.
Kyle K.
more options

Hey zeekosteek,

Thanks for coming to the support forums with your issue. Since you have already determined the course of action that fixed this specific issue can you please mark your question as "Solved" so that others may find your solution?

Thanks! Kyle K.