This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

using surface pro 4 and thunderbird keeps crashing without crash report

  • 3 replies
  • 2 have this problem
  • 4 views
  • Last reply by christ1

parmbhangal
parmbhangal
more options

I am using a surface pro 4 i5 proccessor and thunderbird keeps crashing, it keeps telling me 'not responding', it will not give me a crash report. I have not been able to solve the problem, mozilla appears to be unusable on this tablet.

I am using a surface pro 4 i5 proccessor and thunderbird keeps crashing, it keeps telling me 'not responding', it will not give me a crash report. I have not been able to solve the problem, mozilla appears to be unusable on this tablet.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Is it crashing or not responding? That's not the same thing.

In the latter case, what is your anti-virus software?

parmbhangal
parmbhangal Question owner
more options

It is not responding, it is unusable at the moment because it stops responding even when you go to read an email. I have got several emails set up on my Mozilla but non of them respond and then we end up closing it down.

I am using windows defender as a anti-virus software.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?