This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync is not syncing correctly

more options

I set up an account for a colleague to transfer her bookmarks from one computer to another. There were quit a few bookmarks saved in "Unsorted Bookmarks" on the original computer whereby there was a scroll over/dropdown action. When logging into the FF account on the new computer and waiting for sync to sync, it doesn't seem to have synced them correctly.

There are no bookmarks under "Unsorted Bookmarks" whereby you have to scroll over/dropdown. Clicking on "Unsorted Bookmarks" brings up a File Explorer type box with the bookmarks in there but surely they should be on (or in) FF Unsorted Bookmarks and not in a File Explorer type of box?

I set up an account for a colleague to transfer her bookmarks from one computer to another. There were quit a few bookmarks saved in "Unsorted Bookmarks" on the original computer whereby there was a scroll over/dropdown action. When logging into the FF account on the new computer and waiting for sync to sync, it doesn't seem to have synced them correctly. There are no bookmarks under "Unsorted Bookmarks" whereby you have to scroll over/dropdown. Clicking on "Unsorted Bookmarks" brings up a File Explorer type box with the bookmarks in there but surely they should be on (or in) FF Unsorted Bookmarks and not in a File Explorer type of box?

All Replies (5)

more options

I don't use sync. Check this out;

To open the Bookmarks Manager, press the Alt or F10 key bring up the tool bar, and select Bookmarks. Hot key is <Control>(Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Export Bookmarks To HTML, and follow the prompts and save it to a HTML file. Copy the file to another computer. Repeat the instructions above, BUT select Import Bookmarks From HTML,


You can also copy the user profile from one computer to another using a thumb drive.

more options

What is the point of Sync if it doesn't?

How do I get the bookmarks to Sync?

more options

It bit awhile since I had a 2nd device and Sync working, so my memory may be fuzzy ,,,

Are you sure that there aren't two Unsorted Bookmarks folder? Like the one that was created when Firefox was installed on the 2nd device, and one from the Sync process, from the original device.

more options

Yeah I'm sure. I scrolled through all the bookmark sections in the Bookmarks dropdown menu on the menu bar. Nothing doing.

more options

Look in the Bookmarks Sidebar - { Ctrl + B } .