Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by Scribe

more options

Crash ID: bp-1db9545c-786f-4cab-90d5-cb30d2160421

Firefox wont even start (I never see the browser), it just crashes immediately. It won't start in safe mode either. Please help. Thank you!

Crash ID: bp-1db9545c-786f-4cab-90d5-cb30d2160421 Firefox wont even start (I never see the browser), it just crashes immediately. It won't start in safe mode either. Please help. Thank you!

Chosen solution

Hi, this is a known issue which seems to be caused by Applian Freecorder on your computer, so you could try updating or removing it from your programs.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Hi, this is a known issue which seems to be caused by Applian Freecorder on your computer, so you could try updating or removing it from your programs.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.