This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After I download and say run, the install prompt doesn't come up

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

williams98yaz
williams98yaz
more options

I did the download both ways - run and save but the install prompt never comes up. I get a pop up that says 7 ZIP: Operation successful but nothing happens after that. I've downloaded firefox on my old PC with no problem.

I did the download both ways - run and save but the install prompt never comes up. I get a pop up that says 7 ZIP: Operation successful but nothing happens after that. I've downloaded firefox on my old PC with no problem.

All Replies (2)

FredMcD
FredMcD
more options

What is your computer system and Firefox?

Try using this link; Download Firefox For All languages And Systems

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try this: