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Options in the menu section shows up as a blank page and crashes system

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

houch48
houch48
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When I open the menu and click on options a blank page opens saying "about preferences". When I try to close the blank page the browser freezes up saying system not responding. All the other menu items work. I have uninstalled, reinstalled same thing keeps happening.

When I open the menu and click on options a blank page opens saying "about preferences". When I try to close the blank page the browser freezes up saying system not responding. All the other menu items work. I have uninstalled, reinstalled same thing keeps happening.

All Replies (2)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The System Detail list next to the question shows that you run an older Firefox 43 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 46.0 release.

  • Help > About Firefox

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.