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Can't login using TB but can using Hotmail.com? using the same password.

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by YHWTang

YHWTang
YHWTang
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I use 2 Hotmail.com accounts with TB, one is working fine whereas the other is now unaccessable because of the PW issue. Both setting are the same!

I use 2 Hotmail.com accounts with TB, one is working fine whereas the other is now unaccessable because of the PW issue. Both setting are the same!

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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what exactly is the error message?

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
YHWTang
YHWTang Question owner
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YHWTang said

I use 2 Hotmail.com accounts with TB, one is working fine whereas the other is now unaccessable because of the PW issue. Both setting are the same!


Please find below error message:

Sending of password for user hungtang_bradley@hotmail.com did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password. [Error="ProxyNotAuthenticated" AuthResult=0 Proxy=KL1PR04MB1239.apcprd04.prod.outlook.com:1995:SSL]