This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does my Thunderbird connection to smtp.centurylink.net keep timing out?

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by christ1

Seekerna
Seekerna
more options

As the above question implies, I am unable to send any emails. I have tried everything on the help page, https://support.mozilla.org/en-US/kb/cannot-send-messages I have tried Safe mode for the the computer and Thunderbird, uninstalling and reinstalling, deleting the .msf files, disabling the extensions, deleting the account and adding it back on, disabling the virus protection software, but it was all for naught.

Centurylink is the provider of email and ISP AVG AntiVirus 16.81.7639 Thunderbird version 45.1.1 Windows 8.1

As the above question implies, I am unable to send any emails. I have tried everything on the help page, https://support.mozilla.org/en-US/kb/cannot-send-messages I have tried Safe mode for the the computer and Thunderbird, uninstalling and reinstalling, deleting the .msf files, disabling the extensions, deleting the account and adding it back on, disabling the virus protection software, but it was all for naught. Centurylink is the provider of email and ISP AVG AntiVirus 16.81.7639 Thunderbird version 45.1.1 Windows 8.1
Attached screenshots

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What are the SMTP server settings as per Centurylink instructions? Please post the information here or a link to a Centurylink support article with their settings.

Seekerna
Seekerna Question owner
more options

christ1 said

What are the SMTP server settings as per Centurylink instructions? Please post the information here or a link to a Centurylink support article with their settings.

Here is the page. http://internethelp.centurylink.com/internethelp/email-server-settings-1.html I've already verified that the SMTP server settings as listed on the page given. I've tried to be thorough, but to no affect.

"smtp.centurylink.net/Port 587/TLS if available" as posted on the Centurylink support site.

christ1
christ1
  • Top 25 Contributor
more options

Instead of TLS try 'Connection security' set to 'none'. If that works, find a new email provider. Any email provider not supporting TLS these days should go out of business.