This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since joining Sky we have still used our virginmedia.com address, anyone know why it has now stopped receiving emails?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

bodcas
bodcas
more options

We were with Virgin Media and didn't want to be transferred to TalkTalk, so we joined Sky instead. We were told we could keep our existing virginmedia.com email address and it has worked fine up to now. We have just returned from holiday and found the last email we received on our computer was July 1. However, I have still managed to receive and read emails on my mobile phone. I rang Virgin Media and they said I should ring TalkTalk. I spoke to them and they said it was Virgin Media. Back to Virgin Media and they said go back to TalkTalk. Eventually I tried Sky who were very helpful but couldn't find a solution. They did suggest that, as I can access emails on my phone, which doesn't use Thunderbird, but not on my computer, where the emails do go through Thunderbird, that it might be something to do with Thunderbird/virginmedia.com. When I switch the email on, it says 'connected to imap.virginmedia.com', then it says 'checking mail server capabilities'. This is followed by a window which asks for a password for imap.virginmedia.com, but every time I put in the password, it says 'log-in to server failed'. Can anyone come up with a suggestion please?

We were with Virgin Media and didn't want to be transferred to TalkTalk, so we joined Sky instead. We were told we could keep our existing virginmedia.com email address and it has worked fine up to now. We have just returned from holiday and found the last email we received on our computer was July 1. However, I have still managed to receive and read emails on my mobile phone. I rang Virgin Media and they said I should ring TalkTalk. I spoke to them and they said it was Virgin Media. Back to Virgin Media and they said go back to TalkTalk. Eventually I tried Sky who were very helpful but couldn't find a solution. They did suggest that, as I can access emails on my phone, which doesn't use Thunderbird, but not on my computer, where the emails do go through Thunderbird, that it might be something to do with Thunderbird/virginmedia.com. When I switch the email on, it says 'connected to imap.virginmedia.com', then it says 'checking mail server capabilities'. This is followed by a window which asks for a password for imap.virginmedia.com, but every time I put in the password, it says 'log-in to server failed'. Can anyone come up with a suggestion please?

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/kb/cannot-receive-messages

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re :We were with Virgin Media and didn't want to be transferred to TalkTalk, so we joined Sky instead. We were told we could keep our existing virginmedia.com email address.....When I switch the email on, it says 'connected to imap.virginmedia.com'

I've just had a thought..... You say it is trying to access 'imap.virginmedia.com' server, but is this still correct as you have moved from virginmedia to Sky?

If the virginmedia account has been closed and the 90 day deadline has expired then you would not have correct username or password as the account no longer exists.


If you moved to Sky then it is likely you will have a sky.com email address. Maybe you have to logon to that account and add the virginmedia email address.

Sky.com incoming and outgoing mail server:


http://community.virginmedia.com/t5/Email/virgin-net-email/m-p/3133766/highlight/true#M125977