This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot play video on http://www.nbc.com/jay-lenos-garage/video/restoration-blog-august-2016/3080959

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Brainiac
Brainiac
more options

Windows 10 new install. Firefox will play YouTube videos fine (added VLC plug-in) but the above videos on the nbc.com site do not play properly. I can see the video itself by clicking along the progress line, but it does not play in the center screen. The screen remains black with an arrow circling in the center. Any ideas? Could it just be the nbc.com site itself? Thanks for any ideas! Signed, Brainiac (though not in this case!)

Windows 10 new install. Firefox will play YouTube videos fine (added VLC plug-in) but the above videos on the nbc.com site do not play properly. I can see the video itself by clicking along the progress line, but it does not play in the center screen. The screen remains black with an arrow circling in the center. Any ideas? Could it just be the nbc.com site itself? Thanks for any ideas! Signed, Brainiac (though not in this case!)

All Replies (1)

FredMcD
FredMcD
more options

When I tried the web page, I found that something was covering the player. Right click on the player and select Inspect Element. Then immediately move the mouse off the browser.

A new window will open. One of the entries will be highlighted. Right click on that entry and select Remove Element. Note: I had to do this twice before the player was accessible to me.