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i tuned up firefox and now my passwords won't autofill

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Happy112

organichyck
organichyck
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after attempting to give firefox a "tune-up", i had to force quit the application b/c it was still trying after 15 mins. i restarted my macbook pro but found my profile had been lost in the scuffle. using "tune-up" again, i was able to launch firefox again, but now all of my saved personal info is missing. how do i restore the usernames and passwords I had saved to autofill? thanks, gillian

after attempting to give firefox a "tune-up", i had to force quit the application b/c it was still trying after 15 mins. i restarted my macbook pro but found my profile had been lost in the scuffle. using "tune-up" again, i was able to launch firefox again, but now all of my saved personal info is missing. how do i restore the usernames and passwords I had saved to autofill? thanks, gillian

All Replies (2)

FredMcD
FredMcD
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organichyck said

after attempting to give firefox a "tune-up"

What do you mean by this?

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Happy112
Happy112
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organichyck said

i had to force quit the application b/c it was still trying after 15 mins.

What application are you talking about here   ?
And by   'tune-up':   do you mean   'update'  by any chance   ?