This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't access webites with Firefox unless using a VPN

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by Triple3

Triple3
Triple3
more options

Hi,

I am not able to connect to any website using Firefox when surfing using my ISP network. it only works when I am connected via a VPN.

Firefox was working fine before I reformatted my PC to reinstall Windows 10. I've tried using suggestions from

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Tried every suggestions listed there. I just can't visit any website without turning on VPN when using Firefox.

I keep getting errors like

Unable to connect

Firefox can’t establish a connection to the server at www.google.com. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thanks for reading.

Hi, I am not able to connect to any website using Firefox when surfing using my ISP network. it only works when I am connected via a VPN. Firefox was working fine before I reformatted my PC to reinstall Windows 10. I've tried using suggestions from https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Tried every suggestions listed there. I just can't visit any website without turning on VPN when using Firefox. I keep getting errors like Unable to connect Firefox can’t establish a connection to the server at www.google.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Thanks for reading.

All Replies (2)

ideato
ideato
more options

Hello Triple3, please see if the issue persist when you are in windows safe mode with Networking.

thank you

Triple3
Triple3 Question owner
more options

Hi ideato,

Thanks for your reply.

Unfortunately safe mode with networking doesn't work. I suspect that I may be having a problem with my Windows 10 installation. MS Edge, IE11 and Google Chrome are not able to load Vudu webpage correctly.

Edge and IE11 shows me a blank page, and when I try to login, it'll give a login error message.

Chrome works on and off, pages will have no image displayed despite having images enabled for it.

I decided to save time and reinstall Windows 10 and see how it goes.

Thanks for your help!! it's appreciated.

Thank you.