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Firefox browser crashes when I click on empty space of the page

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by mnom

mnom
mnom
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Hello! I'm using Firefox on Linux Mint. This started a day ago. Last update was even few days earlier. I tried to click on the scroll bar and the browser crashed, since then every click on an empty space of the web page causes crash. So if I click on buttons, links, etc. it is OK. Very strange. I didn't find a bug like this on Google.

Hello! I'm using Firefox on Linux Mint. This started a day ago. Last update was even few days earlier. I tried to click on the scroll bar and the browser crashed, since then every click on an empty space of the web page causes crash. So if I click on buttons, links, etc. it is OK. Very strange. I didn't find a bug like this on Google.

All Replies (4)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
mnom
mnom Question owner
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No, in the safe mode there's no crashes.

Here are reports: bp-6b9bf71c-92b0-4dd6-a471-557792160929 09/29/2016 10:31 AM bp-fea4ec43-fb49-403f-8298-9c7d92160928 09/28/2016 05:08 PM bp-dfa2bc10-5ad6-4d48-a92d-5483d2160928 09/28/2016 04:26 PM bp-12b89068-4921-43c7-8cce-f043f2160928 09/28/2016 04:18 PM bp-b8a2126b-9334-4a32-b23b-cc4432160928 09/28/2016 04:15 PM bp-e6b0d3eb-a1b2-4753-9a22-93b842160928 09/28/2016 11:32 AM bp-75cba3c5-5c36-4ee1-a24a-c152e2160928 09/28/2016 11:32 AM bp-29ac54fc-8933-40d6-bcea-b63032160928 09/28/2016 11:31 AM bp-d100014c-a20e-4907-aab7-bab772160928 09/28/2016 11:13 AM bp-133ac3b1-e44c-4efa-bd18-f73c62160928 09/28/2016 11:10 AM

UPDATE: So I turned off all the extensions manually and left only Select Like A Boss. Crashes when clicked on empty space ceased. It is very useful addon, but if Firefox itself had on option for selecting text of link, it would be great.

UPD UPD: Other strange thing: if I click "Insert a link..." here, in editing my message in safe mode, it crashes too.

Here are two reports on this kind of crashes: bp-bc53d343-0911-4f1e-beb6-f31582160929 09/29/2016 11:19 AM bp-bdcda9a3-7e3e-4a1c-b837-231922160929 09/29/2016 11:19 AM

Modified by mnom

FredMcD
FredMcD
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I've called for more help. I don't know Linux.

Contact that add-ons support and report the issue.

You can create a link yourself by; all on one link; Press [ enter the link press <space> enter the link name you want to use press ] <enter>

All done.

mnom
mnom Question owner
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So anyone looked through the crash reports?