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my screen turns black while using web browser. What causes this?

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  • Last reply by FredMcD

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my screen turns black while using web browser. I followed the advice to download adobe flash for firefox, but my screen continues to go black.

my screen turns black while using web browser. I followed the advice to download adobe flash for firefox, but my screen continues to go black.

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration