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I sent feedback that I was unable to install the latest version(s) of Firefox (since 47.0) and the answer I received was that I need to update to the latest ver

  • 4 replies
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  • Last reply by James

JudithM532
JudithM532
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Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

All Replies (4)

FredMcD
FredMcD
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What happens when you try installing the full version?

Are you using this link? Download Firefox For All languages And Systems {web link}

JudithM532
JudithM532 Question owner
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Thanks for the advice but I have already tried this. I tried downloading the full version from the home screen and that didn't work and then I went to the link for all languages and systems and tried downloading from there and got the same result.

Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0.

I would be interested to know why it is no longer searching for and automatically downloading updates.

FredMcD
FredMcD
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It could be your protection program(s) are the problem. As a test, disable them.

James
James
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JudithM532 said

Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0.

Did you install the Firefox 50.0.

https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Also possible that you have both 47 and 50 installed and whatever method you are using to open Firefox is pointing to 47 and not 50.

Modified by James