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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

kevinlillard
kevinlillard
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Constant crashes when using Facebook. No solutions found online. Windows 10 32-bit, 4 MB RAM available, Firefox 53.0.3

bp-3695b7ed-e91c-4532-8f0d-6ccbc2160610 is crash report number.

Constant crashes when using Facebook. No solutions found online. Windows 10 32-bit, 4 MB RAM available, Firefox 53.0.3 bp-3695b7ed-e91c-4532-8f0d-6ccbc2160610 is crash report number.

All Replies (2)

ABitMore1024
ABitMore1024
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Your crash report lists Firefox version 47 and was processed on June 10 2016, however you posted using 53.0.3. Any idea why that is?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The crash time is June 10, 2016 , so it is likely that the OP clicked a not submitted report with no 'bp-' prefix on the about:crashes page.

Aren't there any more recent crash reports available?

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode

Try to disable multi-process windows in Firefox to see if that has effect.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.