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Firefox crashes on startup

  • 1 reply
  • 1 has this problem
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  • Last reply by philipp

quantumman42
quantumman42
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After Firefox tried to perform automatic install of ESR 52.2, Firefox repeatedly crashes on startup. I tried manually installing ESR 52.2, but that did not resolve the issue. Issue still happens in safe mode.

Firefox crashes on startup, provides dialog to launch in safe mode, crashes and provides crash report dialog.

Crash ID: bp-9c9d29cc-e4cd-4c0f-92f6-54cc00170619 Crash ID: bp-8f05d804-e85b-4ac8-937d-331230170619 Crash ID: bp-24653750-0b2e-4201-8376-b34cb0170619 Crash ID: bp-8c04fe0a-4f40-41e3-95b0-d659a0170619

After Firefox tried to perform automatic install of ESR 52.2, Firefox repeatedly crashes on startup. I tried manually installing ESR 52.2, but that did not resolve the issue. Issue still happens in safe mode. Firefox crashes on startup, provides dialog to launch in safe mode, crashes and provides crash report dialog. Crash ID: bp-9c9d29cc-e4cd-4c0f-92f6-54cc00170619 Crash ID: bp-8f05d804-e85b-4ac8-937d-331230170619 Crash ID: bp-24653750-0b2e-4201-8376-b34cb0170619 Crash ID: bp-8c04fe0a-4f40-41e3-95b0-d659a0170619

Chosen solution

hi, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

if you're not dependant on using the ESR version of firefox and could update to the current 54.0, this could help as well as we've implemented stricter measures of prohibiting crashing 3rd-party software that's hooking into firefox in the meantime: https://blog.mozilla.org/addons/2017/01/24/preventing-add-ons-third-party-software-from-loading-dlls-into-firefox/

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philipp
philipp
  • Moderator
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Chosen Solution

hi, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

if you're not dependant on using the ESR version of firefox and could update to the current 54.0, this could help as well as we've implemented stricter measures of prohibiting crashing 3rd-party software that's hooking into firefox in the meantime: https://blog.mozilla.org/addons/2017/01/24/preventing-add-ons-third-party-software-from-loading-dlls-into-firefox/