This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

reply arrow not showing up

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

RootCellarCH
RootCellarCH
more options

Recently, the purple arrow that appears next to messages when they have been replied to has not been showing up. It shows for some messages and not others and sometimes it shows up but then disappears. Similarly, starred messages become unstarred without being clicked. This causes a lot of confusion for our business because we cannot be sure that we are replying to all of our clients.

Recently, the purple arrow that appears next to messages when they have been replied to has not been showing up. It shows for some messages and not others and sometimes it shows up but then disappears. Similarly, starred messages become unstarred without being clicked. This causes a lot of confusion for our business because we cannot be sure that we are replying to all of our clients.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I have some accounts that have the same problem you see - and others that work properly. It seems to depend on the nature of the IMAP server configuration - some handle the reply/starred flags and some don't.

One workaround is to right-click a received (or any other) message, Open Message In Conversation, to see the entire thread, and check if a reply has been made.

Another option is to have the reply saved in the same folder as the original message:

https://addons.mozilla.org/en-US/thunderbird/addon/copy-sent-to-current/