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Why do the foxnews videos no longer show up???

cecilelmore
cecilelmore
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Before the recent update, I was able to play the foxnews.com videos within the page... now it is just blank.... but I can play videos from youtube.... and I see that the thumbnail videos at foxnews.com are playing just fine.... but when I click on one of them, the play screen opens up without any video...... is this some kind of adblocker affect? I do not have one, and have searched through the options and add-ons screens with no solution.... Thanks for your help!!!

Before the recent update, I was able to play the foxnews.com videos within the page... now it is just blank.... but I can play videos from youtube.... and I see that the thumbnail videos at foxnews.com are playing just fine.... but when I click on one of them, the play screen opens up without any video...... is this some kind of adblocker affect? I do not have one, and have searched through the options and add-ons screens with no solution.... Thanks for your help!!!

All Replies (1)

Tomatoshadow2
Tomatoshadow2
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Also try clearing your cache


Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.