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Latest update deleted everything on my browser, and pages are now taking forever to load (Not responding).

  • 3 replies
  • 4 have this problem
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  • Last reply by dpr4473

dpr4473
dpr4473
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The latest Firefox update deleted everything on my browser, from bookmarks to add ons, and pages are now taking forever to load (Not responding).

What the hell happened and how can you fix this? There was important log in information that is now lost, bookmarks gone, other stored information simply vanished.

I tried deleting and reinstalling and nothing loads properly; each page I enter freezes up and I get the (Not Responding) message up the top of the page.

The latest Firefox update deleted everything on my browser, from bookmarks to add ons, and pages are now taking forever to load (Not responding). What the hell happened and how can you fix this? There was important log in information that is now lost, bookmarks gone, other stored information simply vanished. I tried deleting and reinstalling and nothing loads properly; each page I enter freezes up and I get the (Not Responding) message up the top of the page.

All Replies (3)

guigs
guigs
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To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

philipp
philipp
  • Moderator
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hi dpr4473, could you confirm if this is happening after the update to firefox 52.3.0 or were you posting from a different machine?

dpr4473
dpr4473 Question owner
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philipp said

hi dpr4473, could you confirm if this is happening after the update to firefox 52.3.0 or were you posting from a different machine?

No. Everything is gone. I've since stopped using Firefox and have moved on to another browser. I'm not about to let that happen again.