Firefox crashes
02374b70-65cd-4cd1-8f4e-0b44f5ad718d
I noticed the crashing starting right about when I found some suspicious malware on my computer. I removed it and then it started crashing. I've updated my drivers, windows etc and nothing works. I have a few tabs open and it suddenly crashes, every one of them. It can be 10 minutes between or 10 seconds. How do I fix this? Very annoying, cant watch streams or youtube because i have to reload the tab and the video restarts. This happens in safe mode as well, and i have followed all the steps on your "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" page.
All Replies (5)
First, let's clean your system. Something could have been left behind.
Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
a1a97b01-2b50-4aca-a4ba-1748abf10342 8/25/2017 3:27 AM 276f9d41-8b97-465e-8592-faeb461ee873 8/24/2017 3:49 PM d72f000f-2735-4b63-855e-9716dfe243bf 8/23/2017 7:54 PM f2f23c72-ddb6-4536-98da-f3bdd922a5b2 8/23/2017 6:37 PM 46118a66-3d2b-4ff8-937b-4bc91eafda95 8/23/2017 6:26 PM 1bd36f9c-3bb4-4bba-87d1-0296a8bd568a 8/21/2017 6:45 PM bccc3fb0-23e7-4521-ba0a-cfc9dc49178e 8/21/2017 6:45 PM a136f143-ffdb-4c38-b750-f9d537ed3d94 8/21/2017 6:45 PM 56fd2cb0-74b8-4b21-9f53-9166b09e74f3 8/21/2017 6:44 PM 29872fae-fdd7-48ab-bd72-09e6fa5f063c 8/21/2017 6:44 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.