Firefox tabs repeatedly crash
Issue is highly prevalent on Facebook feed and Youtube.. however most pages crash such as game wikis and other. Tried disabling acceleration, updating graphics driver, windows update, clean install of firefox, memtest86, and the "browser.tabs.remote.autostart = false & browser.tabs.remote.autostart.2 = false" fix I found on the forums. I am all out of ideas.
All Replies (9)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Report ID Date Submitted bp-e3a2675b-2fae-4999-abc4-03fa00170903 9/3/2017 4:23 PM bp-51c31c86-27f8-4464-8f14-4ddf41170902 9/2/2017 3:41 PM bp-a8c646c7-1352-4370-a55c-9b8ef1170829 8/29/2017 5:27 PM bp-a3207c91-87b1-43ef-a937-f6d481170828 8/28/2017 4:24 PM bp-cdb2a507-0761-47f7-8d41-a134f1170827 8/27/2017 12:31 AM
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
I have tried that and it did not work. I can reproduce the crashed tabs in moments by scrolling through facebook feeds. Interestingly enough.. I also have the crashes in IE 11 but not in MS Edge.
bp-e3a2675b-2fae-4999-abc4-03fa00170903 Signature: mozilla::layers::CompositorD3D11::BeginFrame
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
This is for Sumo's Related Bugs 1306168 NEW --- Crash in mozilla::layers::CompositorD3D11::BeginFrame
1133623 RESOLVED FIXED crash in mozilla::layers::CompositorD3D11::BeginFrame +++++++++++++++++++++++++++++++++++++++++++++++++ bp-51c31c86-27f8-4464-8f14-4ddf41170902 bp-a8c646c7-1352-4370-a55c-9b8ef1170829
Signature: CAudioClient::FinalRelease
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
This is for Sumo's Related Bugs 1380775 RESOLVED DUPLICATE WebRTC crash on Duet PCS device
1362764 RESOLVED FIXED Crash in CAudioClient::FinalRelease
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
You can try to set this pref to false on the about:config page.
- media.windows-media-foundation.allow-d3d11-dxva = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
I have just tried both solutions with no progress. All drivers have been checked, os updates checked, and plug ins are up to date.
I have attempted more solutions such as starting in safe mode with networking and running Tron to no avail either. I really appreciate all the help. I hope I can get it figured out eventually.